(Enhanced Clinical Communication-'Communicate, Care & Cure') : Welcome Address
Australian Experience in Communication Errors
Unacceptable Communication
Scripted communication
Empowered & timely communication
Disclosing Major Procedures
Breaking the Bad News
Disclosure of Death News
Disclosure of Medical Errors
Patient Counselling
Handling Difficult Patient’s
Patient Counselling
End of Life Care
No-harm event: should we or should we not disclose to the patient
No-harm event: should we or should we not disclose to the patient
Voice of Customer
Introduction to teamwork (TeamSTEPPS)
(Enhanced Clinical Communication-'Communicate, Care & Cure') : Vote of Thanks