Quality Capsule On The Fundamentals Of Quality Management

<p>So far we have covered three terrains on the road to world-class quality:</p>

<ul>
<li>Resolve.&nbsp;<a href="http://sureshlulla.com/2020/12/09/world-class-quality-resolve/">Quality Capsule #023</a></li>
<li>Plan.&nbsp;<a href="http://sureshlulla.com/2020/12/16/world-class-quality-plan/">Quality Capsule #024</a></li>
<li>Commence.&nbsp;<a href="http://sureshlulla.com/2020/12/23/world-class-quality-commence/">Quality Capsule #025</a></li>
</ul>

<p>The fourth geographical terrain is&nbsp;<em>Spread the pilot experience for attaining world-class quality.&nbsp;</em>By now, an organization would have typically spent one to two years deciding on a new course of action, preparing for the change, starting the process with a few Bellwether projects and building the infrastructure.</p>

<p>The action points for senior managers are:</p>

<ul>
<li>Replicate the Bellwether experience at all units. This includes setting up a WCQ Council at each unit; conducting quality improvement projects; building the WCQ infrastructure.</li>
<li>In time, expand the number of quality improvement projects at each unit</li>
<li>Expand the team training to include additional methodologies</li>
<li>Organize and participate in in professional qualitist certification programmes</li>
<li>Personally train teams on creativity tools</li>
<li>Communicate team performance results</li>
<li>Communicate measurement yardsticks to be used in the future</li>
</ul>

<p>Check if the Quality Leadership Compass is pointing to the vision. Quality&nbsp;<a href="http://sureshlulla.com/2020/11/25/quality-leadership-compass/">Capsule #021</a></p>

<p><strong>Additional References</strong></p>

<ul>
<li><a href="https://www.qimpro.com/store/World-Class-Quality/p">World-Class Quality: An Executive Handbook</a>&nbsp;by Suresh Lulla.</li>
<li>Copyright 2003: Tata McGraw-Hill Publishing Company Limited.</li>
<li><a href="https://www.qimpro.com/store/PS-Pro/p">Problem Solving Pro</a></li>
<li><a href="https://www.qimpro.com/advisory/DIY">D-I-Y Self-assessment for Performance Excellence</a></li>
<li><a href="https://www.qimpro.com/advisory/turbocharging-performance-excellence">Turbocharging for Performance Excellence</a></li>
<li><a href="https://www.qimpro.com/advisory/thinking-left-right">Thinking Left &amp; Right</a></li>
<li><a href="https://www.qimpro.com/store/Self-Study/p">Professional Qualitist Certifications (QCI Primers &amp; ST)</a></li>
</ul>