How Can You Delight Employees, Society And Mother Earth?

<p>The most actionable definition of Quality is &lsquo;Fitness for Use&rsquo;. Such Quality can result in more than customer satisfaction &hellip;. something similar to customer ecstasy / delight. It should earn a &ldquo;WOW&rdquo; from your customers!</p>

<p>Customer delight happens when we offer the right product / service features to our customer, free from deficiencies. The former addresses customer satisfaction &ndash; why customers come to you? And the latter addresses customer dissatisfaction &ndash; why customers complain to you?</p>

<p>As you will note customer satisfaction and customer dissatisfaction are two ends of the same pole. Therefore, the absence of customer dissatisfaction does not mean customer satisfaction.</p>

<p>Now expand the definition of customer to include employees, society and mother earth. This is culled from the term Sustainability.</p>

<p>When employees are dissatisfied they turn rebellious. Guaranteed. Further, when satisfied, they do not climb a steeple to announce delight!</p>

<p>When society is dissatisfied it turns even more rebellious. Absolutely certain. On the other hand, when satisfied, they allow you to exist.</p>

<p>When mother earth is dissatisfied &hellip;. it is the end! No debate. What can we do to satisfy our very patient mother earth?</p>

<p>So the real issue is: How can we delight employees, society and mother earth?</p>

<p>Traditional logical thinking will take us to where we are headed. BANG.</p>

<p>My recommendation: Try conducting three focused Creativity Labs. This will be a proactive approach that can deliver significant innovative solutions.</p>

<p>Also, remember to include a few children in the three labs! They will love Brainwriting and Imaginary Brainstorming!!</p>