Knowledge From Experience. Wisdom From Juran

<p><strong>Dr J M Juran</strong></p>

<p>There are many definitions of Quality. I have found Dr J M Juran&rsquo;s definition of Quality absolutely profound:&nbsp;<em>Fitness for Use</em>.</p>

<p>At first, in 1987, this definition was simply a jingle. As my Facilitators&rsquo; Workshops on&nbsp;<em>Juran on Quality</em>&nbsp;<em>Improvement</em>&nbsp;started rolling out, I learned the depth of this definition by listening to my participants.</p>

<p>Dr Juran also believed in effective communication. His secret:</p>

<ul>
<li>Demystification, and</li>
<li>Economy of Words.</li>
</ul>

<p>He also believed that the above is possible if we have a rock solid understanding of the&nbsp;<em>Fundamentals of Quality Management</em>. That can happen by reflecting over and over again on basic concepts.</p>

<p><strong>Quality Capsules</strong></p>

<p>Thirty-three years later, I wrote my first Quality Capsule on 7 July, 2020. The soul of the Quality Capsule was &ldquo;demystification&rdquo;. It was given character, as an Edu-Blog, the next day. Since then, I have added a Quality Capsule every Wednesday to my Edu-Blog.</p>

<p>The series of Quality Capsules, to date, have focused on:</p>

<ul>
<li><a href="http://sureshlulla.com/edu-blog-quality-capsules-on-fundamentals-for-quality-by-suresh-lulla/">QC 1-4&nbsp;<em>Basics of Quality Management</em></a></li>
<li><a href="http://sureshlulla.com/edu-blog-quality-capsules-on-fundamentals-for-quality-by-suresh-lulla/">QC 5-18&nbsp;<em>Structured Quality Improvement</em></a></li>
<li><a href="http://sureshlulla.com/edu-blog-quality-capsules-on-fundamentals-for-quality-by-suresh-lulla/">QC 19-30&nbsp;<em>World-Class Quality</em></a><em>.</em></li>
</ul>

<p>Last week I posted my&nbsp;<a href="http://sureshlulla.com/2021/01/27/world-class-quality-fable-customer-first-always/">30^th&nbsp;Quality Capsule</a>&hellip;.a Quality Fable&hellip;<em>Customer First, Always.&nbsp;</em>The Lessons Learned in the fable were:</p>

<ul>
<li>Leaders walk their talk</li>
<li>Strategic goals should be simple and clearly articulated</li>
<li>Customer focus is no longer a choice</li>
<li>Measurement is required in order to control and improve</li>
<li>Get commitment of your people first. Behaviour will change thereafter, and hopefully attitude</li>
<li>A robust process can be simple, but must follow Plan-Do-Check-Act.</li>
</ul>

<p>Borrowing from these lessons, my next series of Quality Capsules, for the Edu-Blog, will focus on&nbsp;<em>Leadership for Quality</em>.</p>

<p>I look forward to meeting you on Wednesday, 10 February, 2021.</p>